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'No hassle, No worry' IT
Voice AdvantagePartner locks in savings!
Back up your phone system on- or offsite
Protect your data center
AVST CallXpress 8.0 makes sure your customers reach you!
Moving? New office?
National Accounts
News Archives
Get 'No hassle, No worry' IT support - Introducing the IT AdvantagePartner Program
We understand that you need to fulfill daily tasks and meet the demands of your customers. At the same time, you must cope with technology challenges and unexpected service disruptions.
We're here to help you get the most from your IT resources. TCI keeps your IT systems operational, available and secure so that you can stay focused on your core business.
Our IT Advantage Partner program provides affordable, proactive IT management and support. We provide a range of options and service levels to keep your networks and computer systems up and running.
Service options include:
- Managed Server for your Microsoft environment
- Server Disaster Recovery Coverage that includes free hardware and operating system recovery.
- Onsite Service that includes setup and ongoing maintenance of Windows OS-based workstations and servers and Networks
- Executive Summary Reports that show you the health of your network for the past 30 days at a glance, plus online access to over 50 customizable reports.
Benefits include:
- Proactive vs. reactive IT management
- Automation of key IT tasks
- Flexible Scheduling
- Access to a staff of technical experts for you and your users
- Web based ticketing system for submittal of issues and related tasks
Contact us today to get a quote and more details on IT Advantage Partner. Call (800) 824-1001 or email tcimail@tcicomm.com.
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No more surprise hits to your telecom budget -
Voice Advantage Partner locks in savings!
For over 25 years, we have taken great pride in exceeding the expectations of our customers. We continue this tradition by offering you a service plan that saves you money and guarantees quick response...
With our Voice Advantage Partner program, you get comprehensive coverage for your IP Phone system to eliminate unexpected costs and keep your budget on track all year long.
Voice Advantage Partner includes:
Communications Strategy
- Benefit Review and Planning Session
- Business Change Planning
- Annual Needs Analysis
- Connectivity Audit and Analysis
- Call Activity Reporting and Analysis
Optimizing Availability
- Full Warranty on Components
- Maintenance Labor.
- Remote Support
- Unlimited Phone Support (Help-desk)
- Priority Scheduling & Dispatch
Action Plan
- Application Integration
- Remote Programming Changes
- Software Updates & Upgrades
- User and Admin Training
- Telephone Set Re-labeling
Financial Flexibility
- Off Balance Sheet Operating Expense
- Technology Migration / Upgrade Flexibility
- Risk of Loss Coverage (Acts of God)
- 20% Discount on Equipment and Services
- 20% Discount for Move / Add / Changes
Our Voice Advantage Partner program allows you to squeeze more return from your IP phone system and improve your bottom line... To learn more and sign up, give us a call at (800) 824-1001 or email tcimail@tcicomm.com.
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Don't lose that customer call!
Onsite or offsite, TCI backs up your phone system
If your call control software becomes corrupted or a server fails, your business can suffer a prolonged communication outage waiting for your system to be reprogrammed. Meanwhile, your employees are out of touch; customers and your business partners are frustrated; and sales opportunities are being lost.
Let's sit down at the planning table to discuss ways we can back up your phone system:
Multi-Instance Call Server (MICS)
With Mitel's unified communications call control software integrated into Sun servers, you never have to worry about being out of touch again. The MICS allows up to 200 instances of the 3300 to run simultaneously. If you lose one instance of the software, you can activate a mirror copy and immediately resume full communications. For an extra measure of protection, you can have TCI host a copy. The MICS also allows multiple departments and offices to share the same server for voice services, but use a specific version of the call control software to meet their particular needs. TCI can back up these off-site to fully protect your business.
VMware Virtualization
Soon, TCI will offer a backup service based on VMware's virtualization software. Mitel and VMware are collaborating to extend the benefits of virtualization to phone systems. For example, a virtual 'cloud' could be extended from your organization to secure servers at TCI, where host images of your call control software and voice applications can be stored. This will eliminate the cost of networked IP Phone systems to achieve the same result, and offer you even more protection.
Let TCI show you how MICS and IP Voice virtualization can protect your business... Contact us today to set up a planning visit. Call (800) 824-1001 or tcimail@tcicomm.com.
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Protect your data center at the National Capital Collocation and Disaster Recovery Center
TCI has partnered with Experis to bring you the most cost effective collocation and disaster recovery services in the region. Offering managed services to keep your business operating through any emergency, the Experis Data Center has a 25 year operating record, supporting major telecom companies and government installations. The facility is built to AT&T Central Office standards and follows strict telco operating procedures.
A place to work in emergency - The Experis Data Center incorporates up to 75 workstations within the facility for your use during an emergency. There are also additional conference rooms and support spaces on-site for personal meetings and equipment staging.
Collocation - For your equipment, Experis offers a choice of a single rack, a cage or a custom private suite in a secure environment monitored 24/7 by an on-site Network Operations Center.
Specifications that make the Experis facility the most sophisticated of its kind in the National Capital Region...
- 80,000-sf Data Center building
- 40,000-sf of Raised Floor
- 5,000-sf of Office Space
- Carrier neutral facility
- Multiple power feeds
- N+1 Redundant electrical and mechanical
- Off the Washington D.C. electrical grid
- Systems operating to AT&T specs
- GARTNER compliant DR site
Don't let an emergency situation put your business at risk... The experts at TCI can fill you in on all the details and help you make informed to back up your business. Contact us today at (800) 824-1001 or tcimail@tcicomm.com.
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Want survivability, scalability, and centralization?
AVST CallXpress 8.0 makes sure your customers reach you!
The latest from AVST, CallXpress 8, provides a number of new features that enable your current communications infrastructure to support Unified Communications:
Single Server or Multi-Server Architecture - CallXpress now runs on either a single server or split across multiple servers.
High Availability and Scalability - By distributing ports across multiple Call Servers, CallXpress 8 is able to scale up to 384 ports and 40,000 users, of which 20,000 can be Unified Messaging and Personal Assistant users.
Disaster Recovery - A fully synchronized hot-standby System Server offers better redundancy and failover capabilities.
Speech Recognition - CallXpress Speech Server has been merged into CallXpress 8 to provide speech recognition capabilities.
Speech Directory - Callers simply say the name of the person they want to contact.
Voice User Interface - Provides hands-free access to messages, contacts, and calendar using easy-to-remember voice commands.
Personal Assistant - Provides productivity-enhancing features like find-me / follow-me, contact dialing, calendar management, call transfer, and missed call notification.
Web PhoneManager - Allows users to configure more of their mailbox settings such as their phone numbers - mobile phone, home office, and personal operator - without administrator involvement.
G.729 Support - SIP phones configured for G.729 compression can place calls directly to CallXpress without having to go through a gateway, which reduces bandwidth on the VoIP network.
Dialogic 1000 Series - Supports both in-band analog and digital station set emulation Dialogic Media Gateways.
Aculab Prosody X - Single board E1/T1 solution in a PCI Express form factor reduces the number of slots required, while fewer cards translate into lower costs.
For more details on how CallXpress 8.0 can support your current phone system, contact us today at (800) 824-1001 or tcimail@tcicomm.com.
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Moving? Opening a new office? Early planning pays off
If you're planning to move office locations it pays to consider your communication systems and data networks - the lifelines of your business. Moving an office phone system and re-establishing network connections require attention to detail and sufficient lead time to accomplish.
With the phone company and other service providers sometimes moving at a snail's pace, it pays to start planning 3 months prior to the move to avoid unexpected problems at your new location.
Businesses that do not have the time and manpower to devote to this kind of planning can get help. You can make the job easier by engaging TCI.
We have a 20 year solid track record in coordinating complex voice, data and video networks. We'll help you avoid any disruption to communications that may hinder employee productivity, frustrate customers, or cause you to lose out on sales opportunities.
If your business is considering a move and you could use some assistance, be sure to call TCI at (800) 824-1001 or email tcimail@tcicomm.com. We can take the headaches out of moving!
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TCI's National Accounts Program makes managing all your phone systems a snap
For organizations with multiple regional or national locations, TCI simplifies life. We coordinate design, implementation, and upgrades through our relationships with leading equipment suppliers and service providers.
The best part - we offer you a single point of contact for orders and service calls, and provide predictable pricing - regardless of where in the United States your new systems or services need to be installed.
We support the phone systems used at all of your locations by tapping into our nationwide network of certified dealers who locally install and maintain your phone systems.
We also coordinate installation of your voice and data cabling at each location.
Eliminate the hassles - let TCI manage the day-to-day calls that come in from the field. For more information, call (800) 824-1001 or tcimail@tcicomm.com.
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TCI Products & Services
Phone Systems & Unified Communications
Mitel
AVsT
Sonexis
Verint / Witness Actionable Systems
Telrex
Managed Services
Voice AdvantagePartner
Complete Voice Support
Equipment Coverage
Service & Labor
System Upgrades
IT AdvantagePartner
Onsite & Remote Support
Back-up & Restore
Disaster Recovery
Managed IT tasks
Network Services
Mitel NetSolutions
Verizon
AT&T
NetGain
PaeTec
IP Networks & Cabling
Adtran
Cisco
Leviton
Panduit
Financing Available
SHARE THE NEWS!
If you know colleagues who are interested in keeping up with smart business communications technology please forward this newsletter to them.
Have questions, suggestions?
Contact Don Routhier at routhierd@tcicomm.com
or call (800) 824-1001.
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Newsletter developed for TCI by Ascent
